Holiday shoppers who enjoyed the accessibility of accomplishing ambition lists with a simple bang of the “buy” on are acquirements this anniversary that the acknowledgment action for online purchases can still be a hassle.
E-commerce purchases can be fabricated with little effort, but shoppers say the allotment are about never as straightforward.
Lauren O’Connor would rather not accept fabricated the cruise to a A North adjacency column appointment Tuesday morning. But she bare to acknowledgment a dog bed and covering she bought online at Lands’ End for her new puppy. Lands’ End doesn’t accept a abundance a her West Loop home, so carriage her online acquirement aback to a bricks-and-mortar location, as some shoppers do, wasn’t an option.
That’s how she begin herself cat-and-mouse with an beefy aboveboard agenda box while disturbing to acquisition a pen to abode the package, all after forfeiting her abode in a growing line.
“It’s aloof a big hassle,” she said.
Dealing with allotment is a affliction for retailers too, and one that’s alone accepting bigger, said Chris Zubel, a managing administrator at absolute acreage casework close CBRE.
Online sales are growing, and shoppers are added acceptable to acknowledgment items bought over the Internet, Zubel said. That’s because on-screen images don’t consistently bout what the
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