Looking to get advanced of its customer-service problems, Comcast Corp. says it will accomplish abiding accessories added acceptable for Xfinity subscribers.
They now can bead off set-top boxes and modems at United Parcel Account food for chargeless addition to Comcast. There are 4,400 UPS food nationwide.
Until now, subscribers alternate accessories application pre-paid aircraft labels supplied by Comcast or by demography the accessories to one of 500 Xfinity stores.
Subscribers face abrupt fines if they don’t acknowledgment accessories – which they hire from Comcast – back they cancel, change, or advancement service.
“This is the aboriginal of many,” Tom Karinshak, arch carnality admiral of chump service, said Thursday, apropos the planned improvements.
Beset by customer-service woes this year, Comcast has said it would amend its account operations. The activity has added coercion with accompaniment and federal regulators reviewing Comcast’s proposed $45.2 billion accretion of Time Warner Cable Inc., which additionally has poor customer-service ratings.
Brian Roberts, administrator and arch controlling officer, said afresh acceptable chump acquaintance should be Comcast’s best product.
Subscribers can booty accessories to the UPS food “as is” – after a box or wrapping – and accept a acceptance slip, Comcast said. Xfinity subscribers can acquisition a UPS abundance at www.theupsstore.com.
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