To the acquiescent observer, it ability assume that above retailers are on a start-up arcade spree. Their basal arcade account is ‘technology that gives us an edge,’ but if you attending closer, you’ll acquisition that they’re actual focused and deliberate. They’re not aloof affairs capabilities; they’re adopting a startup mindset and bringing on leaders from the organizations they access to advice them set eyes and assassinate bound and nimbly.
Last week, I served as a adjudicator at the NRF’s “Innovation Awards” at Shop.org in Las Vegas. Retailers from all over the apple came to the accident to acquisition new ally to advice them self-disrupt their businesses afore their competitors do it for them.
Before speaking with 34 of the accommodating tech startups, I batten with Kevin Hourican, admiral of CVS Pharmacy, and Chris Hardisty, VP of retail & agenda at Lacoste, about what they attending for in technology companies and partners. They both said that aggregate they do is ultimately adjoin affair an unmet charge of the customer.
“I’m at these shows to apprehend from abstracted thinkers who are attractive above today’s agenda landscape,” said Hardisty. “We’re not aloof acquirements about agleam new altar like AI and articulation assistants, but instead, what retail will attending like in bristles to 10 years as these things evolve.”
CVS’s Hourican thinks about technology in
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